Mark was a pleasure to work with. He adapted to changes in our tour group graciously. We were looking forward to a wonderful day. And I am sure it would have been. Unfortunately, although our guide was there waiting, our cruise ship was unable to dock due to fog. Mark was in top of the situation and kept us posted. He would have done the tour later but the port was cancelled. We received better communication from him than from our ship. He even sent pictures. I felt he really empathized with us. And he not only refunded our money but sought out people whose credit card was no longer working so he could refund their money as well. Makes me even sadder that we didn’t get to tour with him. Such a great itinerary and agency.